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Privacy Policy Shell Slot – Our Commitment to Your Data

Shell Slot takes the protection of every Malaysian member's personal information seriously. This document transparently explains how we collect, use, store, and safeguard your data at all times.

Updated: 1 January 2026 Bahasa Melayu
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Privacy Commitment

Six shell slot Commitments to Your Privacy

Before reading the full policy, here are the key principles that shape how Shell Slot manages the personal data of Malaysian players.

Fully Encrypted Data

All personal information and financial transaction data of Shell Slot members — including deposit details made via Touch 'n Go, DuitNow, or FPX — is stored with AES-256 encryption, which represents the highest data security standard in the industry today.

256-bit SSL
Data Not Sold to Third Parties

Shell slot never sells, rents or discloses members' personal information to any third party for marketing purposes without your explicit consent. Your data belongs to you — it is not a commodity for our business.

No Data Sales
Minimal Data Collection

Shell Slot only collects data that is strictly necessary to provide services to you — account registration, payment processing, and identity verification compliance. We do not collect data that is irrelevant to the platform's operations.

Minimum Data
You Control Your Data

As a Shell Slot member, you have the right to access, correct, request a copy of, or request the deletion of your personal data. All such requests can be submitted through Shell Slot customer support and will be processed within a reasonable timeframe.

User Rights
Clear Data Retention Periods

Shell slot applies specific retention periods for each category of data. Active account data is retained for as long as your account remains active. Closed account data is retained for the period required by applicable legal obligations before being permanently deleted.

Clearance Period
Data Breach Notification

In the event of a data security breach affecting your personal information, Shell Slot is committed to notifying impacted members within the required timeframe via their registered email, in line with industry best practices.

Transparency
Table of Contents
By using shell slot, you acknowledge and accept this Privacy Policy.
Introduction

This Privacy Policy explains how Shell Slot ("we", "the platform") collects, uses, stores, and protects your personal information when you register and use the platform at shellslot.click. This policy is designed to ensure that every Shell Slot member in Malaysia clearly understands their rights over their personal data and our responsibilities as a data controller. By using the Shell Slot platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of this platform.

1

Personal Data We Collect

Shell slot collects several categories of personal information in order to provide services that are secure, fair and compliant with identity verification requirements. Below are the categories of data we collect and the purpose of each:

Data Category Sample Information Purpose of Collection
Identity Information Full name, MyKad number, date of birth, gender Account registration, KYC verification, legal compliance
Contact Information Email address, phone number, residential address Account communications, verification, customer support
Financial Data E-wallet account number, deposit/withdrawal transaction history Payment processing, transaction verification, fraud prevention
Gaming Data Betting history, games played, wins and losses Account management, responsible gaming, service improvement
Technical Data IP address, device type, browser, operating system, access logs Security, fraud detection, technical improvements
Cookie Data Website preferences, login sessions, analytics data User experience, platform performance, internal analytics
Note: Shell Slot does not collect sensitive information such as biometric data, health information, or religious beliefs unless there is a clear legal requirement to do so. All data collection is carried out transparently, with members informed of the purpose at the time of collection.
2

How Shell Slot Uses Your Data

Personal data collected by shell slot is used solely for legitimate purposes directly related to the operation of the platform. The following are the primary purposes for which your data is used:

  • Account Management: Creates and maintains your member account on shell slot, including processing registration, identity verification, and managing account settings.
  • Transaction Processing: Processes deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay and FPX online banking, and manages withdrawal of winnings to your account.
  • Security & Fraud Prevention: Detects and prevents fraudulent activity, money laundering, or platform abuse that could harm the shell slot system or other members.
  • Legal Compliance: Fulfilling applicable legal obligations, including Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
  • Customer Support: Responding to enquiries, resolving complaints, and providing technical support to members via live chat and email.
  • Platform Improvement: Analyses aggregated and anonymised usage data to understand usage patterns and improve the gaming experience on shell slot.
  • Service Communications: Sending important notifications regarding your account, changes to our terms, security updates, and relevant promotional information (subject to your communication preferences).
  • Responsible Gaming: Monitors gameplay patterns to identify members who may need responsible gaming support, in line with shell slot's social commitment.
Marketing: Shell Slot will only send you marketing communications if you have given explicit consent to receive them during registration or through your account's communication preference settings. You may withdraw this consent at any time by contacting Shell Slot support.
3

How We Protect Your Data

The security of Shell Slot members' personal data is our highest priority. We continually invest in the latest security infrastructure and procedures to ensure your data remains protected at all times. The security measures we have in place include:

  • 256-bit SSL Encryption: All communications between your browser and Shell Slot's servers are encrypted using the latest Transport Layer Security (TLS) protocol, ensuring that data in transit cannot be intercepted by unauthorised parties.
  • Stored Data Encryption (AES-256): Personal data stored in Shell Slot's databases is protected with AES-256 encryption — the same standard used by major financial institutions and banks in Malaysia.
  • Layered Access Controls: Access to Shell Slot members' personal data within the organisation is restricted to staff with a legitimate business need, with comprehensive audit logs maintained.
  • 24/7 Security Monitoring: Our threat detection and monitoring systems operate around the clock to identify and respond to suspicious activity in real time.
  • Two-Factor Authentication (2FA): Shell Slot provides and encourages the use of 2FA for all member accounts as an additional layer of protection against unauthorised access.
  • Regular Security Testing: The Shell Slot platform undergoes regular security assessments and penetration testing by independent security experts to identify and address potential vulnerabilities.
Important: While shell slot takes all reasonable steps to protect your data, no security system can guarantee absolute 100% protection against all cyber threats. You also play an important role by keeping your password and account login credentials secure.
4

Sharing Data with Third Parties

Shell Slot does not sell or disclose members' personal information to third parties for marketing purposes. However, there are limited situations in which data may be shared with trusted third parties, as follows:

  • Payment Service Providers: Required transaction data is shared with payment service providers such as Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX to process your deposits and withdrawals. Such sharing is kept to the minimum necessary and is solely for transaction processing purposes.
  • Game Providers: Game session information that is technically required may be shared with third-party game providers that supply slots, Live Casino and other games to the shell slot platform, solely for the technical operation of those games.
  • Legal Requirements: Shell Slot may be required to disclose personal information to relevant authorities when mandated by law, court order, or a legitimate investigation.
  • Security Protection: In cases of fraud, money laundering, or serious security threats, Shell Slot reserves the right to share necessary information with authorities or security service providers to protect the platform and its members.

All third-party service providers working with Shell Slot are required to comply with data protection standards equivalent to those in this Privacy Policy and are not permitted to use your data for any purpose other than those specified.

5

Your Rights as a shell slot User

As a Shell Slot member in Malaysia, you have several important rights regarding your personal data. These rights can be exercised by contacting the Shell Slot support team:

Right of Access

You have the right to request and receive a copy of the personal data we hold about you. Shell Slot will process such requests within 14 business days.

Right to Rectification

If the personal data we hold about you is inaccurate or outdated, you have the right to request a correction. Basic information can be updated directly in your Shell Slot account settings.

Right to Erasure

You have the right to request deletion of your personal data upon account closure, subject to applicable legal obligations and minimum record retention requirements.

Right to Restriction of Processing

Under certain circumstances, you have the right to request that Shell Slot restrict the way we process your personal data — for example, while a dispute regarding data accuracy is being resolved.

Right to Data Portability

You have the right to request that Shell Slot provide your personal data in a machine-readable format (such as CSV) to facilitate transfer to another platform should you choose to do so.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time. Once an objection is received, shell slot will immediately cease using your data for that purpose.

How to Exercise Your Rights: To exercise any of the rights above, contact the Shell Slot support team via Live Chat or email at support@shellslot.click. Please include your full name and account number to help expedite the process. Shell Slot will verify your identity before processing any data-related request to ensure your privacy is protected.
6

Data Retention Period

Shell Slot retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by applicable laws in Malaysia. The general principles we follow are:

  • Active Account Data: All data related to active accounts is retained for as long as your account remains active and you continue using the Shell Slot platform.
  • Inactive Account Data: If an account shows no activity for 24 consecutive months, Shell Slot will send a notification to your registered email before taking any action on that account's data.
  • Financial Transaction Data: Financial transaction records — including deposit and withdrawal history via Touch 'n Go, GrabPay, DuitNow and other methods — are retained for a minimum of 7 years in accordance with applicable financial regulatory requirements.
  • Closed Account Data: When an account is closed at a member's request, personal data will be retained for a minimum of 5 years before being permanently deleted, in order to fulfil legal obligations and support the resolution of any disputes that may arise.
  • Security Logs: Access logs and security activity records are retained for a period of 12 months for fraud detection and security incident investigation purposes where required.
Data Deletion: Once the retention period expires or upon receipt of a valid deletion request, Shell Slot will securely delete or anonymise your data so it can no longer be linked to your identity.
7

Cookies Policy

The shell slot platform uses cookies and similar tracking technologies to enhance your experience. Below are the types of cookies we use and the purpose of each:

  • Essential Cookies: These cookies are required for the core functions of the shell slot platform — including login session management, security, and other essential operations. This type of cookie cannot be disabled as it is necessary for the platform to function correctly.
  • Functional Cookies: These cookies store your preferences — such as display language and platform settings — to ensure a smoother experience each time you use Shell Slot.
  • Analytics Cookies: Shell Slot uses analytics cookies to understand how members use the platform — which pages are visited most frequently, how long a typical session lasts, and which features are most popular. This data is used in aggregated, anonymised form to help us continuously improve Shell Slot.
  • Security Cookies: These cookies help shell slot's security system detect unusual access patterns or suspicious activity to protect your account.

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the Shell Slot platform and prevent you from logging in or using certain features.

8

Payment & Financial Data Security

Shell slot pays particular attention to the security of financial data given its highly sensitive nature. Below are the specific measures we take to protect your payment information:

  • Shell Slot does not store your full credit or debit card details. For payment methods such as FPX via Maybank2u or CIMB Clicks, you are redirected directly to your bank's payment portal — Shell Slot never sees or stores your banking password.
  • For e-wallets such as Touch 'n Go, GrabPay, DuitNow, Boost and ShopeePay, verification is carried out through each provider's own payment system using their respective security protocols. shell slot only receives confirmation of whether a transaction was successful or failed.
  • All financial transactions on shell slot are logged with details of the time, amount and payment method for reference and investigation purposes if required.
  • Shell slot's payment fraud detection system operates 24/7 to identify and block any suspicious transactions before they are processed.
Security Reminder: Shell Slot will never ask for your bank account password, e-wallet PIN, or OTP (One-Time Password) through any communication channel. If you receive any such request claiming to be from Shell Slot, please report it to our support team immediately.
9

Links to Third-Party Websites

The Shell Slot platform may contain links or references to third-party websites or services in certain contexts. Shell Slot is not responsible for the privacy practices or content of any third-party websites you may visit through those links.

Each third-party website operates under its own privacy policy, independent of Shell Slot. We encourage you to read the privacy policy of any third-party website before providing them with your personal information. Your decision to use any third-party website or service is entirely at your own risk.

10

Changes to This Privacy Policy

Shell Slot reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, applicable legal requirements, or improvements to the way we protect your data.

Any material changes to this Privacy Policy will be posted on this page with an updated "Last Revised" date. For significant changes that materially affect how we use your data, Shell Slot will endeavour to notify you via your registered email address or through an in-platform notification.

Your continued use of the Shell Slot platform after any changes to this Privacy Policy are published constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

11

Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how Shell Slot handles your personal data, or if you wish to exercise any of the user rights outlined in this Privacy Policy, please reach out to us via:

Live Chat:Available 24/7 on the Shell Slot platform
Response Time:3–5 business days for data-related requests
Support Language:Bahasa Melayu & English

When submitting a data-related request, please include your registered full name, Shell Slot account number, and a clear description of your request or complaint. This will help us verify your identity and process your request more efficiently and accurately.

Shell Slot Privacy & Responsible Gaming

Shell Slot uses your gaming data not only for platform operations, but also to help identify members who may benefit from responsible gaming support. This data is handled confidentially to protect your wellbeing. If you need assistance with gambling habits, contact Talian Kasih at 15999 or visit the Responsible Gaming us. All information you share with us in relation to responsible gaming is handled in strict confidence.

FAQs

Frequently Asked Questions About Shell Slot Privacy

Answers to the most frequently asked questions from shell slot members on privacy and personal data protection.

Shell Slot does not store your full bank account details or e-wallet passwords. When you make a deposit using Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, or FPX via Maybank2u or CIMB Clicks, you are redirected to the respective payment portal to complete the transaction. Shell Slot only receives confirmation of whether the transaction was successful or failed — we never see or store your payment password or PIN. Transaction reference numbers are retained for record-keeping and dispute resolution purposes where required.

To request a copy of the personal data we hold about you, contact the shell slot support team by email at support@shellslot.click with the subject line "Data Access Request". Please include your full name, shell slot account number, and a copy of your MyKad for identity verification purposes. shell slot will process your request and provide a data report within 14 business days from the date identity verification is completed.

When you close your Shell Slot account, your personal data is not deleted immediately. Records are retained for a minimum of 5 years to fulfil Malaysia's legal obligations, including anti-money laundering requirements and the resolution of any disputes that may arise. Financial transaction data is kept for a minimum of 7 years. Once the stipulated retention period ends, your data will be permanently deleted or anonymised so it can no longer be linked to your identity.

Shell Slot will only send you marketing communications if you have consented to receive them. During registration, you may choose whether to receive promotional emails and bonus notifications. If you wish to opt out of marketing communications at any time, you can update your communication preferences in your account settings or contact Shell Slot support. Shell Slot does not share your data with third-party advertisers for targeted advertising purposes outside the platform.

If you have any privacy concerns — including suspicion that your data may have been accessed without authorisation, or dissatisfaction with how shell slot has handled your data — please contact us immediately via Live Chat on the platform or by email at support@shellslot.click. We will acknowledge receipt of your complaint within 24 hours and provide a full response within 5 business days. shell slot takes every privacy concern seriously and will investigate each case thoroughly.
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